Return, Exchange & Cancellation Policy

Returns & Exchanges

Please submit returns through our return portal.

Eligible U.S. orders may be exchanged or returned for store credit within 30 days of delivery. Items must be unworn, unused, and in original condition. Customers who did not opt-in to Checkout+ coverage are responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges are subject to availability. If your requested item is unavailable, we will issue store credit or you may exchange for another item. Any difference in cost will be charged or issued as store credit, as applicable. You may also request store credit in lieu of an exchange.

Order Cancellations

We begin processing orders quickly and cannot guarantee changes or cancellations after an order has been placed.

If you contact us before your order has been processed or shipped, we will do our best to accommodate your request. Once an order has been processed or shipped, it cannot be canceled.

International Orders

International customers are responsible for all applicable customs duties, VAT, taxes, brokerage fees, and other import charges unless they were collected at checkout.

Please do not refuse an international delivery. Refusing a shipment does not cancel the order or eliminate customs charges and may result in additional return shipping, customs, or carrier fees.

International orders to the UK, EU, or Canada that include Checkout+ coverage are eligible for store credit with free return shipping. Please review the product description and size chart carefully before placing your order.

If you have any questions, feel free to reach out to our support team at alli@allimarye.com.

Package Protection

To submit a claim for US based orders, visit our portal, and after putting in your order information select the 'Start a claim' button.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.